Privacy Policy

This policy explains how VALTIVA collects, uses, and protects your personal information when you visit our website or place an order, in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Information We Collect

When you browse our store, create an account, or place an order, we may collect: your name, email address, postal address, phone number, order history, and basic browsing information such as pages visited and device type. If you contact us directly, we'll also keep a record of that correspondence to help resolve your query.

How We Use Your Information

We use your information to: process and deliver your orders, communicate with you about your order status, respond to enquiries, improve our website and product range, and — only where you've opted in — send you marketing communications about new collections and offers.

Payment Information

We do not store your full payment card details on our own systems. Payments are processed securely through Shopify's payment infrastructure and our payment providers, who are independently responsible for handling card data in line with the Payment Card Industry Data Security Standard (PCI DSS).

How Shopify Handles Your Data

Our store is built on Shopify's ecommerce platform. Shopify processes certain personal data on our behalf to provide core store functionality — including hosting, order processing, and fraud prevention — under its own Privacy Policy, which governs how Shopify itself handles data as our data processor.

Marketing Communications

We will only send you marketing emails if you've actively opted in, either at checkout or through our newsletter sign-up. You can unsubscribe at any time using the link at the bottom of any marketing email, or by contacting us directly. Opting out of marketing does not affect order-related communications, which we send regardless as part of fulfilling your purchase.

Cookies

Our website uses cookies to keep your basket working correctly, remember your preferences, and understand how visitors use our site so we can improve it. Some cookies are essential for the site to function; others (such as analytics cookies) are optional and can be controlled through your browser settings.

Your Rights

Under UK data protection law, you have the right to request access to the personal data we hold about you, ask us to correct inaccurate information, request deletion of your data (subject to our legal obligations, such as order and tax records), and object to or restrict certain uses of your data. To exercise any of these rights, please contact us.

Data Retention

We keep your personal information for as long as necessary to fulfil the purposes described in this policy, including meeting our legal and accounting obligations (such as UK tax record-keeping requirements).

Contact Us

If you have any questions about this policy or how we handle your data, please get in touch via our Contact page.