Shipping Policy

Delivery Areas

We currently deliver to addresses across mainland UK. Unfortunately, we are not yet able to offer delivery to Northern Ireland, the Scottish Highlands and Islands, the Isle of Wight, the Isle of Man, the Channel Islands, or destinations outside the United Kingdom. If you are unsure whether we can deliver to your postcode, please contact us before ordering.

Delivery Timelines

Every VALTIVA piece is made to order rather than held as warehouse stock, so please allow the following approximate lead times from the date of order:

Standard bed frames: 7–10 working days
Luxury and made-to-measure collections: 10–15 working days

These are estimates based on typical production and courier schedules, not guaranteed delivery dates. We will always contact you if we expect a delay beyond the estimate given at checkout.

The Delivery Process

Once your order is ready to leave our workshop, our delivery partner will contact you directly to arrange a suitable delivery day. Most deliveries are made to your property's communal or ground-floor entrance; please let us know in advance if you anticipate access difficulties (narrow stairwells, restricted parking, etc.) so we can plan accordingly.

Tracking Your Order

You will receive email confirmation when your order is placed and again when it is dispatched, along with any tracking or delivery-window information provided by our courier. If you haven't heard from us within your estimated delivery window, please get in touch and we'll check the status for you.

Delivery Delays

While we make every effort to meet our stated timelines, delivery estimates can occasionally be affected by factors outside our control, including courier capacity, adverse weather, and periods of high demand (such as bank holidays). We will keep you informed if we become aware of a delay to your order.

Assembly & Additional Delivery Options

Some products offer optional professional assembly and other delivery add-ons (such as guaranteed delivery within a narrower window) at checkout. Where selected, these are confirmed as part of your order summary before payment.